You can return within 7 days of your order being delivered. Please note, all items must be in the original packaged condition in order for us to accept your return. If your order is returned to us without all of the original packaging, your exchange or refund will not be processed.
We do not accept returns or exchanges for custom products or solid gold products as they are made to order. Additionally, earrings cannot be returned due to hygiene reasons.
Shipping paid on returned items is non-refundable.
We will only reimburse the return shipping in the event that a wrong item was sent to the recipient.
We will process and ship your exchange within 48 hours of the original order being received.
Cancelling your order:
Unfortunately, we are unable to cancel your order after it has been placed.
Once you receive your item(s) you can request a return within 14 days, information on how to do this is at the top of the page.
If you have any questions, feel free to contact us.